How to Snag and Succeed at a Remote Customer Service Job

It helps customers improve automated customer experiences by providing customer-facing services, back-office solutions, and technology-enabled services. A live chat agent provides constant support to customers or prospects over live chat. For example, you’ll remote customer service meaning often be helping customers with questions they have while online shopping on your company’s website. This position is perfect for you if your remote environment can be loud or distracting or if you feel uncomfortable speaking on the spot over the phone.

If you still feel like a remote customer service job is for you, read on to discover the different types of jobs there are. “I wanted to work at home with my children and still be productive in helping financially with our family. The Arise® Platform works as a business-to-business relationship.

Job Seekers

You have a store of people that are willing to help you accomplish your goal. KYMONI
It’s challenging, but that’s a good thing if that makes sense, because there’s a lot going on. You’re not just doing one thing, you’re doing several things at one time. NANCY
When I started working here, I thought it was going to be like any other job, where they just like okay you are just another worker, but not here. SARAH
Our main focus is getting product in front of customers quickly.

  • What she loves above all else is to motivate and coach her team.
  • I love the bonding, co-workers, and most of all I like the advancement that the company has.
  • Show that you’ve thought it through and have the necessary equipment to do your job.
  • This customer-service driven company is looking to hire remote representatives in specific US states, so continually check their site for an updated list.

Angie Nelson began working from home in 2007 when she took her future into her own hands and found a way to escape the corporate cubicle farm. Today she balances several successful online ventures and loves to share her passion for home business with others. Generally speaking, if something seems too good to be true, it’s going to be a scam.


If you’ve ever worked in a job that had you “face to face” with the public, you’ve probably picked up some valuable customer service skills. Sales, marketing, cashier work, and teaching are all transferable skills. Think about your work history and how you might have played the role of “question-answerer” or “problem solver” or “peace-maker.” Those are all hats you would wear in customer service. Your resume needs to reflect all of these keywords and necessary skills. Shift bids can happen every week up t0 every six months depending on the company. With each shift bid you submit, you’ll have the opportunity to set a new schedule for yourself, which means you’ll have the chance to change your work-at-home hours.

I started this three years ago just to bring in some extra income — now I’m completely doing this full-time, and working on building our dream home. This business is so great because I can schedule my work around my kids. Having access to Fortune 500 companies and the Arise® Platform is untouchable… like none other.” — Terica , President and Chief Executive Officer, TNR Solutions, Inc. Do you have young children and want to find a work from home opportunity that lets you be an entrepreneur while still giving you hour-by-hour flexibility to parent them? Do you need to work from home because you are caring for ailing parents or disabled family members?

Remote Customer Service Jobs

Zappos, an online retailer, is well known for its excellent customer support. As a member of their remote customer loyalty team, you’re expected to develop rapport with customers to deliver WOW experiences that inspire loyalty and repeat purchases. While this position is usually in-office, it can easily be made remote as conversations can occur over the phone, via email, or even video conferencing. You may be surprised by the sheer number of positions there are for remote employees. However, before diving in headfirst, you may wonder if you have what it takes to handle a remote customer service position.

how to work from home customer service